Customer due diligence

Pursuant to the Finnish Act on Credit Institutions, a bank is required to know its customers. This is why all Finnish banks request their customers to present personal identification, for example, when establishing a new customer relationship. Banks are also subject to various legislation aimed at preventing, for example, money laundering, terrorism and financial crime in this era of globalisation in monetary transactions.

What kinds of questions do we ask?  

Why does the bank ask me about political influence and tax liability?

Banking is based on maintaining trust and banking secrecy between the customer and the bank

How does Savings Bank verify the customer’s identity?  

Customer information enquiries in online banking   

Questions and answers regarding the online banking questionnaire