Customer service

Prosperity since 1822

When the Savings Banks were first established in 1822, one of the goals was to teach frugality to Finns. In addition to the prosperity of our customers, developing the well-being of the local community by providing a wide range of support has been important to us right from the start.

Today, Savings Bank has more than 150 branches as well as excellent digital services. We are ready to help you in all situations related to saving, investments or the financing of important purchases. We always provide personal service in the form of a customer encounter at one of our branches or by telephone, online or via mobile banking.

If you aren’t familiar with us yet, this is a good time to become acquainted. Starting a customer relationship with Savings Bank is easy. We are ready to help you in all matters related to establishing a new banking customer relationship as well as transferring your banking affairs to us from another service provider.

Studies show our customer service is top class

Our policy of assigning a personal contact to handle each customer’s finances leads to a high level of satisfaction among our customers. We know this because our customer-focused approach has been recognised in a number of Finnish customer satisfaction surveys, which have repeatedly seen us placed among the top companies in our industry. There is nothing like personal and flexible service and a bank that knows you, your situation and your needs.

Solutions for saving and investing

Supporting the prosperity of our customers is a matter of honour for us. Well-managed finances help you prepare for life’s surprises and make your biggest dreams come true. The most important thing is to start saving and take a long-term perspective on it. 

We offer you a range of alternatives for saving and investing, such as funds, insurance saving products and equity investment. Our reliable experts help you find the best solutions to suit your individual needs.

Loans to suit the customer’s needs

As your partner, Savings Bank helps you cope with life’s needs, both small and large, from a new set of tyres to a home loan. You can quickly obtain a loan decision matching your needs, with an individualised repayment period, from your local branch. You can also talk to us about instalment-free periods, choose home loan insurance or apply for protection with an interest rate ceiling. 

Real estate agency

The Savings Banks’ partner in buying and selling homes is the national real agency operator Sp-Koti. Sp-Koti is a genuinely local real agency service that offers you the opportunity to engage in flexible real estate transactions, whether you are selling or buying a home.

Insurance

Savings Bank insurance products provide you with a care-free solution for protecting the important things in life. Our partner, Savings Bank Insurance, offers you a comprehensive range of insurance. 

We mainly serve our customers in Finnish and Swedish. More information on our services for private customers is available on our Finnish-language website. 


Do you need more information? Contact us. 

New customers

Starting a customer relationship with Savings Bank is easy. We are ready to help you in all matters related to establishing a new banking customer relationship as well as transferring your banking affairs to us from another service provider.

Our electronic services are primarily provided in Finnish and Swedish, but the experts at our branches are also prepared to serve you in English. More information on our services for private customers is available on our Finnish-language website. 

Do you need more information? Contact us.