Customer due diligence
Pursuant to the Finnish Act on Credit Institutions, a bank is required to know its customers. This is why all Finnish banks request their customers to present personal identification, for example, when establishing a new customer relationship. Banks are also subject to various legislation aimed at preventing, for example, money laundering, terrorism and financial crime in this era of globalisation in monetary transactions.
- A driving licence (NB! for pre-1990 red paper licences, the person presenting the document must be identifiable from the photograph)
- An identity card issued by the Finnish police.
- A passport (including alien’s passports and diplomatic passports)
- A refugee travel document
- A Kela card with the holder’s photograph
- A passport issued by a foreign authority
- An EU identity card accepted in the Schengen area as a citizen’s travel document
- A trade register extract
- A corresponding extract from some other public register.
The questions are answered securely on the online banking platform after user identification. When you use online banking services, you can confirm the website’s security and SSL encryption by clicking the padlock icon shown on the upper or lower bar of your browser software. We also want to remind you that we will never ask you for your personal banking codes, card information or personal ID code by e-mail or telephone.
We urge you to be vigilant when using online services or opening e-mail messages or links from unfamiliar sources. Exercise care in how you keep and use your banking codes. We advise against giving other people access to your accounts. You should also confirm that the device you use is protected, with up-to-date anti-virus software and a functional firewall.
Banks have a legal obligation to know their customers and how their banking services are used.
We collect and update this information flexibly by using the channels preferred by our customers. A secure connection to online banking is a safe and convenient way for the customer to provide the necessary information.
Who will be asked to provide this information?
Information updates are requested from all customers who use our online banking services. We kindly request that all customers check their personal information and update it as necessary.
If there is a change to the information I have previously provided, do I need to complete the questionnaire again?
You can update your customer identification details on the online banking service. We also update this information when we meet you in person at our branches.
Will the questionnaire also be shown on the mobile banking platform?
While the questionnaire cannot be updated on the actual mobile versions of our online banking service, our online banking services are responsive websites that are easy to access on mobile devices.
Where can I get help? Who can I send feedback to regarding the online banking questionnaire?
In case of any problems or feedback, please contact your local Savings Bank.
The online banking codes used by Savings Bank constitute strong electronic identification pursuant to the Act on Strong Electronic Identification and Electronic Signatures. The law requires that the verification of the customer’s identity in conjunction with issuing online banking codes is based on a valid personal identification document of the type specified in the Act.
If the bank is unable to obtain sufficient information with respect to customer due diligence, the bank has a legal obligation to refuse to establish a customer relationship or carry out the customer’s transaction.
For these reasons, we will ask you certain questions when you become a Savings Bank customer and subsequently when you use our services at our branches, on our online banking service or by telephone. The information is handled confidentially in accordance with the Finnish regulations on banking secrecy.