Use of personal data and privacy policy 

Registration and use of personal data

Savings Bank (hereinafter “the Bank”) processes personal data in accordance with the Personal Data Act and credit institution-related legislation, and otherwise ensures that privacy and banking secrecy are observed whenever personal data is processed. Personal data is processed for the purpose of carrying out the Bank’s services and operations. In addition, the Bank uses its personal data registers for marketing efforts targeted at its customers.

Data is collected from the customers themselves or their representatives, from public registers maintained by the authorities, as well as credit history and customer default registers and the credit information register maintained by Suomen Asiakastieto Oy. If required for a business or service transaction, the Bank may record phone calls and save messages to ensure the contents of the message. In accordance with banking secrecy, the Bank may not disclose any data in its possession to third parties without the consent of the data subject or unless disclosure is required by the law

Persons wishing to review any of their personal data in the register must submit a written review request signed with their own hand to the controller. The data subject has the right to demand corrections, deletions or additions to any incorrect data concerning them in the register. The data subject has the right to refuse the controller the right to process any data concerning the data subject for the purposes of direct advertising, distance sales or other direct marketing, as well as marketing and opinion polls.

Customer information privacy policy template (in finnish)

Template for the privacy policy of potential customers(in finnish)

Cookies in the Savings Bank online service

Our service uses cookies in order to provide a better user experience and improve efficiency and security. Cookies allow us to monitor the use of our services, improve website content and usability, and provide information and services that meet the needs of our customers.

What are cookies?

A cookie is a small text file that is sent and stored on the user’s computer by the website. Cookies are not harmful to users’ computers or files.

How can I prevent the use of cookies?

You can disable cookies, but it may decrease the functionality of the Savings Bank online service. It is not possible to use the online banking system with cookies disabled.

You can disable cookies through your browser settings. For more information, see:

Identification principles

The Bank offers its customers an identification service that allows a company or community providing e-services to identify its customers. Identification is based on the online banking system credentials provided by the Bank.

The identification services provided by the Bank are based on the Tupas identification principles and the Tupas identification service description drafted by the Federation of Finnish Financial Services. The identification principles and service description are available on the website of the Federation of Finnish Financial Services at www.fkl.fi.

For further information on the identification principles employed at Savings Banks, please refer to the form available on the website of each bank.