The Savings Banks Centre

Savings Bank Services Ltd offers customer service and various back-office services to the customers and offices of the local banks in the Savings Banks Group. We enable local Savings Banks to dedicate the working time of bank personnel to promote the financial wellbeing and prosperity of their customers. Savings Bank Services Ltd is part of the Savings Bank Centre.

We offer our customers a friendly, professional and fast service by telephone and via electronic service channels. In addition to customer service, Savings Bank Services takes care of various back-office service tasks, with routine work largely automated. The tasks are related to, for instance, document preparation, payments, investigation and reporting.

The Savings Banks' Union is the central institution of the Savings Banks. It steers the operations of the Group and is responsible for the internal control framework.

The Savings Banks' Union produces joint support services for the Savings Banks and the Group’s product and service companies. The centralised services focus on the management, steering, development and support service production of the Group as well as data administration. These functions are centralised in order to ensure a proper input-output ratio in terms of service competence and effectiveness and risk management. Moreover, the treasury and mortgage credit bank operations are included in the operations of the central institution because they constitute centralised support services and have only been organised in a different company for the sake of expediency.