The Savings Banks Group’s strategy and shared values guide all our operations. Our aim is to responsibly promote the financial wellbeing and prosperity of people in Finland and, with our expertise, enable our customers to live a better life.
Customer-drivenness. We listen to and encounter our customers in a unique way according to the individual needs of each customer.
Cooperation. Our cooperation with customers, staff, Savings Banks and partners is open and genuine and encourages growth. We continuously improve ourselves and our operations.
Responsibility. We conduct our business professionally and reliably. We exist for the customer and the local community.
Performance. Our results and growth ensure the development of our customers’ services and the vitality of our operating environment.
Responsibility is one of the core values that guide the Savings Banks Group’s operations alongside customer-drivenness, cooperation and performance. We want responsibility to be reflected in everything we do – in how we relate to our customers and our partners, the authorities and other stakeholder groups as well as the environment.
Compliance with laws and regulations is a top priority for the Savings Banks Group in all its operations. To ensure compliance with laws and regulations, the Savings Banks Group has prepared guiding principles and instructions that all employees must follow.
For us, promoting sustainable development goals means taking environmental impacts, social impacts – such as human rights – and the principles of good governance into account and incorporating them in all our business operations. We take climate change factors into account in our operations and aim to reduce the strain on the climate that we cause.
We want both our customers and partners to be able to rely on our judgment and responsibility in all situations. The Savings Banks Group supports and respects fundamental and internationally recognised human rights (including labour and consumer rights) and norms and ensures that our business operations do not negatively affect human rights.
In our sustainability strategy, we are committed to reducing our ecological footprint and increasing our positive environmental impacts in our own operations and value chain. We aim to promote the achievement of the goals of the Paris Agreement, and we have set climate targets in our responsibility strategy.
All our work is based on good cooperation both within the Savings Banks Group and with our partners. Good cooperation requires proper and respectful treatment as well as open and fair communication.
We accept each other’s different backgrounds, differences and personal characteristics and treat everyone equally. We value diversity and consider different people a source of strength. The Savings Banks Group does not condone discrimination based on ethnicity, gender, religion, age, sexual orientation or any other characteristic. No bullying, discrimination or harassment is permitted.